Frequently Asked Questions: Flexible Endoscope Service - Page 5
Service Turn-Around Time and Equipment Protection
Disassembly and Repair Process
Personnel and Training
Provide information on your company's engineering, clinical, and research / development personnel.
Our technical staff includes degreed professionals in the following disciplines:
- Mechanical Engineering
- Electrical Engineering
- Medical Optics
- Industrial Engineering
- Biomedical Engineering
- Quality Engineering
- Biology
- Clinical Sciences
Several of these scientists / engineers hold advanced degrees in their respective fields and bring an abundance of industry experience to IMS. In addition, numerous patents are held by IMS scientists, with 18 patents in particular that are related to endoscope optical design.
Describe the training and validation processes for your repair technicians.
IMS technicians, many of whom join IMS with previous manufacturer experience, receive training from veteran lead technicians who have specific expertise in their particular field.
Levels of IMS Flexible Technicians:
- Technician 1
- Technician 2
- Technician 3
- Senior Technician
- Master Technician
In addition, training is device and manufacturer specific, keeping all technicians abreast of the latest equipment and repair techniques. Technicians are validated on repair procedures to ensure consistency of repair. Repair procedures and processes are developed by a team of highly qualified research and development personnel. These procedures and processes are internally controlled by the IMS Quality System.
More: Quality System »
For more information, please call (800) 783-9251.
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