Service Turn-Around Time and Equipment Protection
Disassembly and Repair Process
Explain what process you employ to evaluate the condition of a flexible endoscope sent in for repair.
IMS performs a comprehensive evaluation of every device received for repair at our repair facilities. The following criteria are part of the evaluation for incoming flexible endoscopes:
IMS has a testing protocol as part of its receiving process. Contaminated scopes are separated and reprocessed in our disinfection department, following regulatory and professional guidelines and using equipment that disinfects damaged endoscopes. This protocol not only considers the safety of our own employees and customers, but also those of the transportation industry, when the repaired scope is returned to our customer.
Leak Testing
Each incoming flexible endoscope is leak-tested to identify any issues with the scope's integrity.
IMS performs a 29 point evaluation on every incoming flexible endoscope.
This inspection includes the following:

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