Case Studies

Streamline Workflows Through Education and Training

Franklin Regional Hosptial:
Customer Web Account

Background
Franklin Regional Medical Center (FRMC) is located in the rural town of Louisburg, NC. The facility serves a population of 46,000 residents, and offers 70 beds.

Key Challenges
Needs a method to track repair trends for any instrument in their inventory, which would allow them to be proactive with their instrument maintenance and help take the operating room staff and surgeons out of the "quality assurance" role.

Strategy
Implement IMS InstrumentReady® Process Management and the imsready.com My Account to address these issues Results

"I am pleased with the portal in its entirety. It is very user-friendly. I am able to get an up-to-date status of instrument repairs as well as provide up-to-date details to my Directors. Being able to access specific reports allows me, for example, to see which instruments are being repaired frequently which signals mishandling and/or a need for a different instrument." - Delores Glover, Materials Coordinator for the Operating Room

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